Intelligent business process automation
One coherent workflow connects intake, validation, processing and handover.
How the process could work
- capture case
- check completeness
- prepare variable information
- determine next role
- approve exceptions
- perform allowed actions
- document completion
Generic solution pattern, not a named client process and no time or cost claim.
Pattern structure
Challenge
Cases travel through several teams and applications; information is transferred repeatedly.
Starting point
Intake, objective, roles, data, rules, decisions, exceptions and handovers are modelled.
Solution
A process layer coordinates business rules, AI-supported information work and existing applications.
What people decide
Process owners define rules, handle exceptions and approve consequential steps.
Data protection
The workflow handles only necessary case information; purpose, rights and retention are set per step.
Outcome
The pattern shows an understandable workflow; improvement would be assessed against the documented current process.
Further development
Additional case types can follow once the core process is stable.
How the solution is built
- process intake
- rule validation
- AI support
- orchestration
- exceptions and approvals
- documentation
Components
- Process Agent
- Automation Agent
- business Monitoring Agent
- business rules
- application handovers
- human accountability
Which process should work better in your organisation?
We begin with the work, the people and the current process — then assess which form of AI genuinely makes sense.