CASE 01 · Solution pattern 01

AI invoice automation

A traceable invoice intake that prepares documents, identifies discrepancies and involves people precisely where needed.

Challenge

Variable invoice formats, manual transfer and distributed approvals create rework and fragmented handovers.

Starting point

Document types, ownership, approval limits and common discrepancies are mapped from intake to finance.

Solution

A digital invoice role combines document processing, deterministic checks and case-specific AI support.

Human-in-the-Loop

People review discrepancies, sensitive account assignments and financial approvals.

Data protection

Access is limited to required invoice and reference information; retention and rights are defined per organisation.

Outcome

The pattern shows reviewable intake and orderly handovers. Real effects would be measured in a pilot.

Further development

Additional document types and approval paths can follow business validation.

Process

  1. receive invoice
  2. prepare structured fields
  3. find approved references
  4. apply business rules
  5. escalate discrepancies
  6. obtain approvals
  7. hand over the case

AI Architecture

  • document intake
  • extraction and classification
  • rule validation
  • reference retrieval
  • human approval
  • controlled handover

Components

  • Invoice Agent as an illustrative role
  • document processing
  • business rules
  • knowledge retrieval
  • human approval

Which process should work better in your organisation?

We begin with the work, the people and the current process — then assess which form of AI genuinely makes sense.

Discuss your process